Terms & Conditions
NO RETURNS ON REDUCED OR SALE ITEMS
If you decide your new item is not quite what you are after and you wish to return your DINJUAN purchase please contact email@example.com within 7 working days. DINJUAN will be happy to exchange or refund your money in the form of a credit note. This will be valid for 6 months and issued upon receiving the DINJUAN item. All items must be new and unused in original condition with all tags attached. Any wear and tear visible to the product returned will allow DINJUAN to withhold the amount of the purchase in full. It is the customer’s responsibility for shipping the goods back to the address below:
P O Box 3180
Robina Town Centre
Robina QLD 4230
In your email please include your name, the item you wish to exchange and the reason for your exchange.
Exchanges can be made within 7 days upon receiving the goods.
Over the Christmas period exchanges can be made up to 30 days of purchase due to gift purchases.
All exchanges of product are subject to availability.
If you receive a faulty product please notify us at firstname.lastname@example.org immediately with your concern and we will endeavour to resolve it promptly. Faulty items will only be replaced from 6 months from date of purchase. Your item will be exchanged for you for the exactly the same item. You will not be charged for the shipping of your product. Once we receive your return, please allow up to 15 business days for DINJUAN to complete your return.
DINJUAN ships both domestically in Australia and internationally.
Domestic shipping is charged at $10.00 -$15.00 using Australian Post. Once payment has cleared, please allow up to 5 working days for delivery. In order to ensure the safe delivery of your DINJUAN purchase, please note that our courier requires a signature upon receipt of goods. We therefore require a work delivery address whereby someone can sign for your DINJUAN package between the hours of 9am and 5pm. Monday to Friday. If this is not possible please contact DINJUAN on email@example.com to make alternate arrangements.
International shipping is charged at a flat rate of $36 for postage and handling. For international shipping please email firstname.lastname@example.org to make payment arrangements. Please allow 10-14 working days for delivery. International customs fees may sometime apply.
International orders may be subject to local country import taxes and duties. For information, please contact your local customs authority. Any such taxes/fees are the responsibility of the parcel recipient and are not paid by DINJUAN
Free worldwide shipping applies to all orders over $300AU.
DINJUAN reserves the right to change prices for products displayed on our online store at any time.
The price payable for the goods shall be the price advertised on the date your DINJUAN item was ordered.
All prices are shown in Australian dollars. 10% GST is included in the retail price and the freight price shown