Return Policy

DINJUAN, pride ourselves on our limited edition designs and ethical craftsmanship. If change of mind, or your purchase is not suitable or the piece is faulty, the following terms and conditions apply.

 

DINJUAN Custom Goddess Gowns:

We custom for Brides & Bridesmaids 

Please DM / Email to Custom Order 

Custom Measurement Required:

Bust:

Height:

Length Request:

Made By Me With LOVE

juanitamachado@gmail.com

* Please Note:

Custom 20% charge per custom Goddess 


RETURN CONDITIONS

Returns or exchanges will be accepted when: 

  • DINJUAN goods are returned within 14 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion in which case only a DINJUAN credit will be offered;
  • The items are in their original condition, meaning that:
    • all tags are still intact;
    • the items are in their original packaging;
    • the items have not been worn, altered, damaged or washed

 

Return DINJUAN

  1. Please email: dinjuan.the.label@gmail.com to request a return form
  2. Please fill out the DINJUAN Return Form
  3. All returns must be sent via registered post. Include completed returns form with your item(s) to:

D I N J U A N
PO Box 3180
Robina Town
QLD 4230
Australia

Returned items must be received by DINJUAN at the address above within 5 business days.

CONSUMER GUARANTEES

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the DINJUAN.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

AMENDMENT

This Policy may be amended from time to time by DINJUAN, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check DINJUAN current Terms, before making any purchase.